Are You Maximising Your Retention Rate?
I regularly see firms with strong client retention rates, sometimes as high as 95 percent, yet they are still struggling to grow each year. Client retention is a key factor to the long-term success of your business. The more clients you retain, the stronger your business becomes. However, the real secret of top-performing firms is…
Read MoreAre You Ready for Selling?
“The purpose of a business is to create a customer.” Peter Drucker Some financial service professionals seem to believe that they are paid for what they know. This is a big mistake. The reality is that you are paid for persuading people to buy from you. You may understand the technical details of your product;…
Read MoreThe Fact and Myths of Cyber Crime
In this podcast Tom Crampton, CEO Trusted Impact Consulting, joins me. Tom is an internet security specialist with over 25 years experience, advising large and small businesses facing technical and non-technical security challenges. His firm has more than 150 clients, and over 1000 successful projects across Asia, North America,…
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