Are You Maximising Your Retention Rate?

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I regularly see firms with strong client retention rates, sometimes as high as 95 percent, yet they are still struggling to grow each year. Client retention is a key factor to the long-term success of your business. The more clients you retain, the stronger your business becomes. However, the real secret of top-performing firms is…

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Are You Ready for Selling?

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“The purpose of a business is to create a customer.” Peter Drucker Some financial service professionals seem to believe that they are paid for what they know. This is a big mistake. The reality is that you are paid for persuading people to buy from you. You may understand the technical details of your product;…

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The Fact and Myths of Cyber Crime

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            In this podcast Tom Crampton, CEO Trusted Impact Consulting, joins me. Tom is an internet security specialist with over 25 years experience, advising large and small businesses facing technical and non-technical security challenges. His firm has more than 150 clients, and over 1000 successful projects across Asia, North America,…

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